LGÀüÀÚ »ýÈ°°¡Àü&°øÁ¶H&A »ç¾÷º»ºÎ »ó¹«. ¿µ±¹ ¼¾Æ®·² ¼¼ÀÎÆ® ¸¶Æ¾Central Saint Martins ¼®»ç, ¼¿ï´ë µðÀÚÀÎÇÐ ¹Ú»ç. LGÀüÀÚ¿¡¼ °í°´°æÇèCXÇõ½Å°ú °ü·ÃµÈ »óÇ°±âȹÀ» ´ã´çÇϸç Çõ½Å»óÇ° Ãâ½Ã, ½Å»ç¾÷¸ðµ¨ ¹ß±¼ ¹× ¿ÀÆÛ·¹À̼Ç, CX¿¡ ±â¹ÝÇÑ °æ¿µÀü·«¼ö¸³, Á¦Ç°/°ø°£ ¼ºñ½ºµðÀÚÀÎ µî À¶ÇÕÀû ÅëÂû·ÂÀ» ¹ßÈÖÇÏ°í ÀÖ´Ù. ¼º½Å¿©´ë ¼ºñ½º¡¤µðÀÚÀΰøÇаú ±³¼ö·Î¼ Çаè¿Í ¾÷°è¸¦ ¿À°¡¸ç ´Ù¼öÀÇ ±â¾÷ °í°´°æÇè ¹× ÇÁ·ÎÁ§Æ®¸¦ ¼öÇàÇßÀ¸¸ç, Q1(»óÀ§ 25%) SSCI ¹× SCIE ±¹Á¦ Àú¸í ÇмúÁö¿¡ ³í¹®µéÀ» °ÔÀçÇÏ´Â µî ¿¬±¸È°µ¿µµ ¿Õ¼ºÇÏ´Ù. À̷аú ½Ç¹«¸¦ ¾Æ¿ì¸£´Â Àü¹®°¡·Î¼ 2021³âºÎÅÍ ¡¶Áß¾ÓÀϺ¸¡·¿¡ ¡®ÀÌÇâÀºÀÇ Æ®·»µåÅÍÄ¡¡¯¸¦ ¿¬ÀçÇÏ°í ÀÖ´Ù.
Hyang Eun Lee is an Executive Director at LG Electronics Home Appliance & Air Solution [H&A] Business Division. She holds a Master¡¯s degree from Central Saint Martins in the UK and a Ph.D. in Design from Seoul National University. At LG Electronics, she is responsible for product planning focused on customer experience [CX] innovation. Her work includes launching innovative products, discovering and managing new business models, establishing CX-based management strategies, and designing product and space services. As a professor in the Department of Service¡¤Design Engineering at Sungshin Women¡¯s University, she has conducted numerous corporate customer experience projects, bridging academia and industry. She is also actively engaged in research, publishing papers in top 25% [Q1] SSCI and SCIE international journals. As an expert bridging theory and practice, she has been writing a column titled ¡°Lee Hyang-eun¡¯s Trend Touch¡± for the JoongAng Ilbo since 2021.
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